Quality assurance

ACM Group’s quality management systems are certified to International Standard ISO 9001:2008, demonstrating its ability to consistently meet customer, statutory and regulatory requirements and enhance customer satisfaction through continual improvement.

As a proud member of the Australian Collectors and Debt Buyers Association, ACM Group acts in line with its compliance standards and supports the development of an industry Code of Conduct.

ACM Group adheres to a number of regulatory standards, complying with joint Australian Securities and Investments Commission (ASIC) and Australian Competition and Consumer Commission (ACCC) guidelines, Commonwealth privacy and consumer credit laws.

ACM Group holds Australian Credit Licence No. 397046, professional indemnity and public liability insurance.